- CUSTOMER STAFF TRAINING
- ENVIRONMENTAL STEWARDSHIP
- ELECTRONIC CONSIGNMENT NOTES
- BUSINESS CONTINUITY PLAN
- FUEL SHORTAGE
- PLANT FAILURE
- PANDEMIC FLU
- ADVERSE WEATHER CONDITIONS
Medisort Ltd was formed on 24 March 2009 and purchased the former Cliniserve treatment plant at Littlehampton, incorporating a steam sterilisation autoclave, on 28 May 2010, sometime after the Office of Fair Trading (OFT) investigation into the acquisition of Cliniserve by SRCL.
Medisort quickly installed a second autoclave in the space originally reserved for it, doubling alternative technology capacity to 8,000 Tonnes per annum. Plans also exist to install high temperature treatment in the near future that will give clients a ‘one stop shop’ for all healthcare waste disposal. Research into recycling techniques will continue, with the ultimate aim of running without any onward transfer to landfill.
Medisort aims to deliver a bespoke service to all of our customers:
- Maximising segregation
- Ensuring full compliance
- Delivering cost reductions
- Reducing Environmental impact
We will deliver this using our unique technology, knowledge and proficiency that are brought to the fore by having dedicated staff with years of experience within the industry.
The Directors of Medisort Stuart Brittle and Kevin Miles have over 50 years’ experience of high quality processing and logistics; Andy Higgins the Sales & Marketing Director has served over 15 years at the forefront of the clinical waste Healthcare Market; formally the Sales & Marketing Director of Cliniserve and then, following Cliniserve’s acquisition, the Commercial Director of SRCL.
Our Service Delivery Manager, Roger Scott, has been ensuring customers’ staff are carefully guided through the minefield of healthcare waste regulations and addressing their needs throughout his time at Lifestyle, Cliniserve, SRCL, Catalyst and now at Medisort.
We see our collection vehicle drivers as an integral part of the customer service team because they have direct contact with more of our customers than any other group of staff members. Between them and the internal sales office team, we have an average of over nine years of experience per person.
Medisort’s aim is to be the No 1 Service provider in the field of healthcare waste collection and treatment within the UK, creating a dedicated bespoke partnership with each and every customer, no matter how small or large.
MOPS & MediTrack
Providing a reliable service for clients whose needs change frequently requires quick thinking and malleability from the whole of the Medisort team and the back-‐up of great systems. Medisort meets this objective through the dedication, care and attention to detail of our skilled internal sales team coupled with the conscientious driving team who are focused on delivering outstanding customer service.
The Medisort Order Processing System (MOPS) combines internal sales functions, including customer details and service requirements, with the vehicle drivers’ instructions and continually updates the central database via GPS data downloads. This means we can be reactive throughout the day should a problem arise, with the aim of resolving minor issues before they become problems, and often before the client is aware of any change or deviation from normal running. We have shown this on numerous occasions when we have re-‐routed a vehicle to collect waste in response to an urgent call. MOPS generates electronic consignment notes based only on information input from the driver as the collection is made, incorporating all real world changes that crop up. In this way we are fully compliant with the documentation trail, which ensures the client’s duty of care record is accurate, complete and immediately available.
Within MOPS there is a Route Designer which designates bespoke vehicle routes; optimising miles travelled that in turn reduces our carbon footprint.
The Medisort Waste Tracking System (MediTrack) is also bespoke and was designed from the outset to run alongside MOPS. In conjunction with our tagging system that follows the colour codes in The Safe Management of Healthcare Waste V1 and individually bar coded bins, MediTrack records the waste from cradle to grave, giving fully auditable traceability. We were careful to ensure that MediTrack meticulously complies with the requirements of the Environment Agency. The functions of Medisort are:
- To track waste streams by EWC code and customer
- To report date and time of waste disposal
- To prepare data for EA returns submissions
- To produce customer reports on a daily, weekly, monthly or annual basis.
The ability to email collection receipts along with the wide range of reports that can be generated, aid Trusts & PCT’s with Estates Return Information Collection submissions and monthly/quarterly quantity reports.
Medisort use post shredding within our process compared to a pre-‐shred most commonly used within the UK. As a company we have a duty of care to our staff and post shredding is the safest methodology within the industry preventing our staff coming into contact with untreated hazardous waste should there be a blockage with the shredder.
Medisort exceeds all expectations by providing training, literature and expert advice which is freely available as and when required. This consultative approach has proven critical in achieving cost and risk reduction objectives on many contracts. Better informed staff feel involved in the process of problem solving, work more safely and cleanly and then start to innovate more freely as their contribution is recognised, valued and encouraged.
To address the challenge of CO2 reduction, Medisort introduced single use instrument (SUI) sterilisation and recycling. This initiative removes SUI’s from the incineration waste stream, saving cost as well as CO2 emissions during the burning process, while making the stainless steel they are made from available for salvaging into other products, which reduces the demand for primary raw materials. We have worked closely with the Environment Agency to ensure our procedures are fully compliant with all relevant regulations.
Medisort has the ability to generate electronic consignment notes which can then be stored as an electronic file, saving space and resources that would occur in using the hard copy system. Medisort captures an electronic signature and emails the fully signed consignment note to the client, including part E disposal signatures, which closes the loop and gives a fully auditable trail. No other healthcare waste company within the UK can offer this service to date.
Medisort’s Business Continuity Plan is designed to address any significant disruptions affecting its operations. Contingency planning is to ensure the continuous reliable delivery of service to customers while maintaining regulatory compliance. The management systems maintained by Medisort include: business and site specific impact analysis, analysis of key business risks, crisis management plans, disaster recovery plans, business continuity plans and compliance monitoring systems.
The plans incorporate the company’s critical systems, processes and related employees that are essential for the continuity of business during an interruption. Every important aspect of Medisort’s business is addressed in the plan with the goal to recover its critical processes with minimal interruption, as quickly as possible, depending on the nature of the business disruption.
Medisort has taken significant steps to reduce the impact of potential business disruptions resulting from a variety of occurrences, including the loss of facilities, resources and pandemic events. Medisort has developed site specific business continuity plans in light of possible scenarios in an effort to minimise any business interruptions, including off-‐site electronic back up of our data, alternative communications systems, physical workspace and disposal facilities.
Medisort’s strategic partners have also adopted similar continuity plans to address significant business interruption affecting operations, thus enabling Medisort to maintain its robust supply chain.
Medisort’s business continuity management systems are regularly reviewed and updated and a formal test schedule is carried out and reviewed by senior management within the organisation.
Medisort has a number of vehicles in operation at any one time, ranging from 3.5 tonne vehicles to Articulated 44 tonne bin exchange lorries. Medisort has incorporated 15% of our fleet onto relief work which is not on a set route; collections can be scheduled to react to the demands of our operations, in the unlikely event of vehicle breakdown or other un-‐availability periods.
All vehicles are on contract lease hire and should there be a problem with the vehicle, the lease company are contracted to either roadside repair within 3 hours OR replace the vehicle within 24 hours. This gives peace of mind as to the extent of any downtime in the event of a problem occurring.
Medisort has a policy to replace vehicles every 3 years, meaning that its fleet is one of the newest within the industry.
In the event of a fuel shortage, Medisort would be placed on the priority list in order to obtain fuel from the Government appointed sites. Medisort also has diesel storage vessels at its facilities in Littlehampton and Grays, which would be used as a backup in the event of failure at the Government sites.
We can also provide additional storage containers dependant on volumes of waste. Collection of waste from these containers would be integrated into the normal collection routine.
Medisort has two autoclaves operating independently at its Littlehampton facility ensuring, in the unlikely event one of the autoclaves becomes in-‐operational, the second can carry on processing as a standalone item. In the event of loss of service from both autoclaves, Medisort, at its own cost, will transfer the clients waste to the nominated Secondary Treatment plant.
Plant failure through loss of power or steam will be overcome through the hire of a generator or package boiler; these have been sourced and agreed a brief window from failure to restoration of power and steam supply.
Medisort has the capacity to store waste on site which will be used as a backup should the occasion arise, which within the last 2 years of operation has never been necessary.
In the event of catastrophic plant failure, we have on‐going waste disposal arrangements with more than three companies that currently operate multiple, licenced healthcare waste disposal sites.
Medisort’s long term funding for capital expenditure is entirely via equity. The shareholders will continue to fund medium term development of the business until such times as it becomes appropriate to expand beyond our current market area of Southern England.
Short term funding is currently via cash reserves in the business which presently stands at one third of annual turnover. Should further funding be required to finance working capital, bank debt would be secured against fixed assets which are in excess of £490,000.
In the event of a pandemic, Medisort has relief drivers that operate as cover for the regular drivers who would be utilised as necessary. Medisort’s Management are qualified and ADR trained and would be able to step into the breach should there be an occasion to do so.
During the last winter period when conditions were at the worst in years, Medisort collected 100% of its customers’ waste within one day of their scheduled date. This was achieved through the dedication of our staff in working longer hours to enable more vehicle movements to ensure full service was attained.
Operationally we have a database of agency staff we would bring in to keep the plant running, but again, have the use of management to keep the plant operational.